ARTICLE 1 : APPLICATION
These Terms and Conditions of Sale (“Terms”) govern the trading activity of SENSAS London, registered in England and Wales under company number 11974435 at 154 C/O MAH Bishopsgate, London, EC2M 4LN, whose registered office and trading premises are at Arch 17, Miles Street, London SW8 1RZ, operating under the trading name “SENSAS” (referred to below as “SENSAS London” or “we”). These Terms are made available to any individual or organisation wishing to make a purchase via the website london.sensas.top (the “Customer” or “you”) and set out the contractual provisions applicable to any booking made on this website. For any request relating to these Terms, including cancellations, data protection requests or complaints, SENSAS London can be contacted at contact-london@sensas.top
ARTICLE 2 : THE EXPERIENCE
SENSAS London organises and sells a team-based multi-sensory entertainment experience, delivered at its venue at Arch 17, Miles Street, London SW8 1RZ.
ARTICLE 3 : ORDERS AND BOOKINGS
Access to SENSAS London’s facilities is only possible following a booking made on london.sensas.top/booking. The Customer selects the number of participants and the type of ticket required (adult, child or student where applicable), together with a preferred date and time, then provides their personal or business contact details and pays a deposit online by card to confirm the booking.
The booking is valid for one specific day and time slot only, and is subject to availability, updated in real time on london.sensas.top/booking. The booking is only final once the Customer receives a confirmation email from SENSAS London. Bookings cannot be made less than 24 hours before the requested time slot.
ARTICLE 4 : PRICE AND PAYMENT
4.1 Price
Prices shown by SENSAS London are in pounds sterling (£), inclusive of VAT at the rate applicable on the day of booking. Any change in the VAT rate may be reflected in the price of services without prior notice. In accordance with the Digital Markets, Competition and Consumers Act 2024, the total price payable by the Customer, including all compulsory fees, is shown before payment; no further mandatory charge is added later in the booking journey.
SENSAS London reserves the right to change the prices shown on its website at any time. In all cases, the service is invoiced on the basis of the price in force and displayed on the website at the time the Customer made the booking.
4.2 Payment
For the deposit confirming the booking, SENSAS London accepts payment by credit or debit card. No other method of payment is accepted at this stage.
For the balance due on the day of the Customer’s visit, the same payment methods are accepted.
ARTICLE 5 : CANCELLATION AND THE RIGHT TO CANCEL
5.1 Game sessions
When booking on london.sensas.top, in accordance with Regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory right to cancel does not apply to contracts for leisure activities to be performed on a specific date or during a specific period. As session bookings are made for a fixed date and time, the Customer does not have a statutory right to cancel a confirmed game session booking.
Where the Customer’s team has fewer than 4 people present 15 minutes after the scheduled start time, the experience remains payable in full for 4 people and the Customer is not entitled to any refund.
In the event of force majeure requiring SENSAS London to close on the day and time scheduled for the Customer’s visit, SENSAS London will issue the Customer with a credit note corresponding to the amount of the deposit paid at the time of booking. This credit note takes the form of a promotional code valid for one year for a booking at SENSAS London.
5.2 Gift vouchers
When purchasing a gift voucher on london.sensas.top, in accordance with Regulations 29 to 31 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Customer has 14 days from the conclusion of the contract to exercise their right to cancel, without giving any reason and without incurring costs other than those set out in the Regulations.
To exercise this right, the Customer must inform SENSAS London of their decision to cancel by a clear written statement sent to the contact details in Article 1, before the 14-day period expires. SENSAS London will reimburse all payments received from the Customer without undue delay, and in any event no later than 14 days from the day SENSAS London is informed of the Customer’s decision to cancel, using the same payment method the Customer used for the original transaction.
ARTICLE 6 : ACCESS TO THE VENUE AND HOUSE RULES
Each experience is organised for teams of 4 to 60 people, for a duration of one or two hours. Teams must arrive complete, at least 15 minutes before the start of the experience. The experience is delivered in English.
Access to the venue is reserved for people aged 7 and over. Younger children, including in a baby carrier, cannot attend. Reasonable adjustments are available for participants with disabilities on request.
Animals are strictly prohibited on the premises. Participants are asked to leave bags and personal belongings, including mobile phones, in a locker in the changing area secured with a key. SENSAS London cannot be held liable for the loss of personal belongings left in these lockers.
Players may be required to handle objects and installations as part of the game. It is strictly forbidden to damage or break these objects or installations.
To preserve the interest and confidentiality of the game, sound recording, video recording and photography are strictly prohibited within the areas used for the sensory course. Participants may freely take photos, video or sound recordings in areas outside the sensory course itself, such as the changing area, reception and corridors.
SENSAS London staff reserve the right to exclude, or refuse entry to, any person behaving disrespectfully towards anyone present on the premises. This includes physical or verbal abuse, including sexist, homophobic or otherwise offensive language, and any behaviour disrupting the facilitation of the experience or its enjoyment by other participants. In such cases, the excluded person remains liable for the full price of the experience, and any deposit already paid will not be refunded.
Where SENSAS London publishes specific health and safety rules, each participant must comply with them as displayed in the venue’s changing area.
ARTICLE 7 : DATA PROTECTION
By booking through the SENSAS London website, the Customer consents to the collection of the personal data necessary to process their booking. SENSAS London undertakes never to share this information with third parties, except where required by law.
In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Customer has the right to access, rectify, erase and restrict the processing of their data, as well as a right to object and to data portability. To exercise these rights, please contact SENSAS London using the details in Article 1.
From 19 June 2026, in accordance with the Data Protection Act 2018 as amended by the Data (Use and Access) Act 2025, SENSAS London provides Customers with a clear, accessible way to submit a data protection complaint directly, using the same contact details. Complaints are acknowledged within 30 days and the Customer is kept informed of progress and outcome without undue delay. The Customer also has the right to lodge a complaint with the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or at ico.org.uk, if they consider that the processing of their personal data does not comply with data protection law.
Regarding the collection of the Customer’s phone number when booking, SENSAS London informs the Customer that, in accordance with the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR, no marketing call, text or message will be made to the Customer for commercial purposes without their prior, free, specific and informed consent, except in the context of the performance of an existing contract with SENSAS London. Where given, this consent may be withdrawn at any time, including verbally.
ARTICLE 8 : INTELLECTUAL PROPERTY
All content, text, videos and images on london.sensas.top are the exclusive property of SENSAS London. Any reproduction is strictly prohibited.
ARTICLE 9 : GOVERNING LAW, COMPLAINTS AND JURISDICTION
These Terms and Conditions are governed by the laws of England and Wales. These Terms and Conditions take effect from 09/09/2026.
If the Customer has a complaint, they should first contact SENSAS London using the details in Article 1. In accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, SENSAS London confirms that it is not currently a member of a certified Alternative Dispute Resolution (ADR) scheme.
Where the internal complaints process does not resolve the dispute, the Customer retains the right to bring proceedings before the courts of England and Wales.